It plays a role in understanding what another person is experiencing. In simpler terms, it enables a person to connect with others by putting themselves in the shoes of another. An important point to understand is that the capacity for valid empathic understanding requires that one take an objective view towards oneself generally obtained through reflection, meditation, prayer or doing the harder thing. For the recipient of empathetic understanding, being seen releases creative energy which under the right conditions can support a steady stream of innovation that contributes to maintaining a competitive edge in the marketplace. In the words of Robert K. Cooper, “40 to 50 percent of an organization’s profit margin fluctuations are predictable based on employee feelings and opinions.”