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“To an extent that we ourselves are only beginning to appreciate, most people at work, even in high-performing organizations, divert considerable energy every day to a second job that no one has hired them to do: preserving their reputations, putting their best selves forward, and hiding their inadequacies from others and themselves. We believe this is the single biggest cause of wasted resources in nearly every company today.”

Making Business Personal: Companies that turn employees’ struggles into growth opportunities are discovering a new kind of competitive advantage, by Robert Kegan, Lisa Lahey, Andy Fleming and Matthew Miller. Harvard Business Review, April 2014.

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